We have a 7 day guarantee on our animals.  We must be notified of any problem or concern within this 7 day period in order to maintain your warranty.

We can not guarantee the sex of baby chameleon species.  Some species are difficult to determine when young.  Veiled Chameleons can be sexed as newborns and by the time most of our Panthers are ready for new homes, we sex them with "nearly" 100% accuracy, but no 100% guarantee.

Our chameleons are shipped via UPS Next Day Air, a direct door-to-door, overnight service. Insurance for your package is included. Guaranteed arrival time is 10:30 am to most areas within the United States (depending on your zip code). All guarantees are waived if someone is not there to accept delivery at time of arrival.  We ship Monday - Wednesday for Tuesday - Thursday arrival.  Cages and dry goods are sent UPS Ground and take from 1-5 days to arrive (again, depending on your zip code).  Book orders are shipped each Monday unless they are sent in the same box with your chameleon(s).  Dry goods and books are eligible for exchange only if found to be defective or damaged during shipping.

Orders will be confirmed prior to shipping. We do not guarantee live arrival if temperatures are below 30F or above 90F.

All DOA claims must be made within 24 hours of arrival.  In order to obtain credit, you must save the animal's body for further instructions. 

If possible, DOA's will be replaced with the same type of animal or an animal of equal value (shipping charges to be covered by customer), otherwise a refund will be given.   On refunds, shipping charges are non-refundable.