Our chameleons are shipped via FedEx Priority Next Day Air, a direct door-to-door, overnight service. Insurance for your package is included. Guaranteed arrival time is 10:30 am to most areas within the United States (depending on your zip code). All guarantees are waived if someone is not there to accept delivery at time of arrival. We ship Monday - Wednesday for Tuesday - Thursday arrival. Cages and dry goods are sent UPS Ground and take from 1-5 days to arrive (again, depending on your zip code).
Shipping costs for animals and/or dry goods, are non-refundable.
We have a 7 day guarantee on our animals. We must be notified of any problem or concern within this 7 day period in order to maintain your warranty. In a rare case such as death, in order to obtain credit, you must save the animal's body for further instructions.
Dry goods may or may not have manufacturer guarantees. Check manufactures' packaging for full details. Dry goods and books are eligible for exchange ONLY if found to be defective or damaged during shipping. If dry goods are returned because someone changed their mind about ordering them, there is a 10% restocking fee. The shipping cost of returning these items, is also the customer's responsibility. Again, these items must be returned in new condition and their original packaging. We only sell BRAND NEW GOODS. Nothing which is returned to us opened, used or taken out of its original packaging, will be refunded.